Client Cases

Our client had experienced strong growth since its inception, but the owner of the company was looking to bring the organization to the next level to expand into new markets and further develop its IT platform. In order to do so, the owner realized that he needed to further professionalize and streamline processes, so he requested our help.

Our analysis showed opportunities to strengthen the strategy and improvements in sales acquisition, HR, quality management and managing the daily operations. Together with the owner and employees, we implemented a daily stand-up or day start during which all crucial information was shared regarding changes in processes, attention points for clients and suppliers, issues, improvement ideas and of course successes. This created a much better flow of information in the daily operations which increased client and employee satisfaction.

Because the owner wanted to target larger clients for acquisition who often had stricter requirements, we suggested improvements to professionalize the pitching process including a PowerPoint template and generic slides about the company. Secondly, we agreed to aim for ISO certification and put in place a Quality Management System which included a policy handbook as well as a detailed work instruction manual for employees. Consequently, the company was able to pitch for clients it would not have been considered for in the past.

A final example of our support was to develop and implement an HR performance management system to increase employee satisfaction and retention. This made it clearer how the employees were being evaluated, what was expected of them and also put more of an emphasis on behavior and personal development.